Under Cover Boss Essay Example | Topics and Well Written Essays - 1000 words

Under Cover Boss - Essay Example Under Cover Boss These complaints can be categorized into poor work relations and the failure of the company to implement effective work place culture. The video illustrates a high degree power of distance between the company employees and its management. Problems affecting the employees could only be discovered if the management assumed the position of its employees. O’Donnell had a firsthand experience through his undercover boss mission. He discovered that the employees lacked basic supportive facilities. For instance, he was shocked to note that a woman working in one of the WM’s pick-up truck had to use a can as her toilet in order to meet her target of 300 homes. The video illustrates that the company’s management had exceeding expectations on its employees. 2) What kind of pay system do they use? What are the advantages and disadvantages of this system based on what you saw in the video? (10 points)Â   A pay system is a significant factor that affects the performance of e mployees in any organization. The scale and distribution of pay and benefits is a significant determinant of employees’ motivation and morale. The company depicted in the video has a basic rate system. Basic pay system does not reward employees according to their performance and achievements and thus the system does not promote employee’s motivation and performance.In addition, the pay system applied in the company does not promote recruitment and retention of high caliber employees. Although the pays system is not employee oriented, it promotes equity and positive work relationship among employees. In addition, the pay system promotes application of alternative incentives that have additional benefits to the work force. This promotes training and acquisition of skills among employees. 3) What principles are taught in this class is this company violating? Be sure to briefly describe the principle and to justify each principle choice using examples from the video. What are the consequences of this? (20 points)Â   According to the video, the company is violating the following basic employee's motivation principles. a. All people are motivated: it is obvious that all people respond positively to motivation. However, the company does not invest in improving their employee’s performance through supportive work environment. b. People do things according to their reasons; this principle indicates that people work according to their interest. This indicates that employee’s motivation can be achieved through creation of interest in their work. The company fails to create interest for their employees from the work that they do. However, the undercover boss is quick to notice that his company does not offer enough support to its employees. In addition, the company’s work schedule does not support other interests of its employees. c. Identification is instrumental to effective communication; change or progress in a company can only be r ealized if the company’s employees and customers identify themselves with the company. Poor working conditions in the company makes its employees fail to identify themselves with the company. This has significant effect on their motivation and future prospects. 4) If you were a consultant what would you suggest the company do (beyond the things the owner decided to do for the company - you can include them - and the four employees; there are many things they could have done and didn’